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2021년 7월 6일 1:45 오후 #10826김한국키 마스터
HBX (previously known as HYPEBEAST Store) commenced business in May 2012, is a one-stop news source for internet savvy fashion enthusiasts and cultural tastemakers. HBX is the global e-commerce platform that targets male and female online shoppers between the age of 18 and 35, and primarily sells third-party branded clothing, shoes and accessories to customers.
그런데 이번에 HYPEBEAST 가 한국 온라인 고객을 응대할 한국말 가능한 직원을 구하고 있다.
We are seeking a Customer Care Consultant to join our team! As the first point of contact, this position will be responsible for handling daily communications with our Korean customers in a timely and professional manner. An understanding of how the e-commerce business operates will be beneficial to this role and the ability to work cross-functionally with all e-commerce departments will also be crucial. You will be working with a team to achieve set monthly revenue targets by providing exceptional customer service. So if you are a talented individual with a strong work ethic and are interested in establishing your career in e-commerce, then we want to meet you!
근무 지역: Tsuen Wan
- Provide exceptional customer service for all customer inquiries and complaints via, email, social media and LiveChat, etc.
- Handle cases with a high level of professionalism and customer centric mindset.
- Maintain a high level of service awareness at all times.
- Work cross-functionally with other e-commerce departments.
- Actively manage and update all customer service related documents for internal tracking.
- Identify potential sales opportunities and work as a team to achieve revenue targets.
- Degree, High Diploma or Associate Degree holder; preferably overseas study experience.
- Excellent proficiency in both spoken and written English and Korean. Native Korean speaker is highly preferred or TOPIK Level 5 or above.
- Relevant experience in customer service or related fields, experience in using case management, backend systems is preferred.
- Excellent interpersonal and communication skills, and the ability to build customer relationship.
- Proactive, organised, detail oriented with strong time management skills and ability to multi-task and problem solve.
- Proficient in MS Office.
- Available to work during the weekend, busy periods and/or public holidays.
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